Customer Service Training Course

Who for: Anyone in a customer facing role

Duration: 1/2 day

  • What is good customer service?
  • What do customers expect?
  • Building Relationships
  • Questioning and Listening Skills
  • NLP
  • Objection Handling
  • How to handle complaints


NB: This course can be extended to incorporate Telephone Skills training. 

Human Resources

What should you have in place as a business employing staff, do you worry about the risks involved with not getting it right? We have the answers.

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Leadership

How do you motivate your team, what support do you give them? We help you motivate your staff, and create and maintain their spirit of enthusiasm.

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Blogs

Do you struggle to keep up to date with the ever changing employment legislation? We will regularly update you with the latest changes.

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Performance Management

Do you have processes in place to manage your team's performance?  We can provide you with an effective performance management plan.

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Recruitment

How do you find the right person, How do you comply with the law? Where do you start?  We help you recruit the right people in the right way.

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Training & Coaching

Do you wish you had more time to train and develop your staff? We provide and deliver training workshops to ensure consistent staff development.

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